Today, we are delighted to announce that our company will be joining Spirent Communications plc (LSE: SPT).
Since launching Tweakker, we have focused on creating the best mobile connectivity platform in the world and getting it in the hands of as many clients as possible. Our growth over the last two years has been truly amazing and together with Spirent we are now in position to further accelerate Tweakker’s upward trajectory.
Over the last two years we have seen growth in revenue per year of more than 100%, and we have signed up 50+ mobile service providers facilitating a winning experience to their 15 million+ customers.
In Tweakker, we have build a versatile team that simply understands how to do business in the extremely competitive mobility space. The sheer speed of execution and heartfelt innovation is unique to our incredible team and we cannot wait to get started on the new journey with Spirent.
By joining Spirent, we will be teaming up with a leading communications technology company providing mobile device performance and customer experience solutions. Considering the mutuality of Tweakker’s and Spirent’s value propositions combined with the magnitude of the Spirent corporation, we believe we have have found the perfect partner to help us fast-forward to the next level.
Tweakker as a company, our brand, as well as our spirit will remain unchanged and we will naturally continue providing services to our customers with the same high level of passion and perfection as always.
We would like to extend our gratitude towards our parent company Mobilethink who has supported our vision from the very beginning.
And last but not least, thank you team and everyone who has been with us on the journey so far,
Mobile connectivity leader,Tweakker, and award-winning MVNO [Mobile Virtual Network Operator], Lebara, have announced that they have entered into an international supply agreement which will enable Lebara’s mobile customers to instantly be connected to the mobile Internet using Tweakker’s market leading mobile expertise and patented connectivity software.
The agreement is flexible to align with Lebara’s growth plans, specific country needs and meet new and changing customer demands as Lebara progresses its international expansion plans.
Increasing customer data usage & satisfaction
The relationship with Lebara is much more than a new customer win for Tweakker.
It sees the mobile connectivity specialist extend its traditional business services from turnkey cross-channel access point name (APN) device set up to supplying solutions for instant internet access settings for all phone models, thanks to Tweakker’s automatic device configuration software.
Lebara has proudly won several industry awards, testament to its investment in training and delivering of best in class customer service.
This partnership will help facilitate a reduction in data settings related calls into the contact centre, saving service time and aiding a smooth customer experience.
Cloud-based device support guides for contact centre staff will also help to reduce training costs with easily accessible content to conveniently refer to and share with customers.
Lebara dedicated staff are also able to add their own audio and visual content using the fully integrated management system.
Lebara will also harness Tweakker’s expert knowledge in delivering data-promoting campaigns across its footprint to encourage customers to use more than traditional calls and SMS methods to stay connected to loved ones.
Tweakker’s CEO, Dennis Juul Poulsen, adds, “This International Agreement with Lebara truly reflects the full expertise and mobile technology of Tweakker and represents a key technology enabler for the mobile operator to meet its growth objectives.”
About Lebara Mobile
Lebara is one of Europe’s leading mobile telecoms operators, enhancing the lives of migrant communities by providing high-quality and low-cost mobile products and services. Lebara provides Pay As You Go (prepaid) mobile SIM cards and related products and services customised to serve the international communities in seven European countries and Australia calling around the globe. Customers have recognised Lebara for being trustworthy, honest, simple and offering great value.
Lebara has been recognised for its innovation and business success as well as it as its best-in-class customer service through several industry awards including the latest Best MVNO at the Mobile Industry Awards 2013, Best Large Contact Centre at the European Call Centre and Customer Service Awards 2012 and 2013 and Best MVNO, for four years running, and Best Community and Social Enterprise at the Mobile News Awards 2013.
Connectivity firm to provide APN settings to fuel Ultra Mobile’s continued growth in the US market and cut customer care costs; Tweakker experiencing strong growth in North American MVNO markets
Mobile connectivity leader Tweakker today announces that it has entered into a supply agreement with US mobile virtual network operator (MVNO) Ultra Mobile (www.ultra.me) to deliver Access Point Name (APN) configuration to its growing domestic customer base.
This is the fourth US-based MVNO that Tweakker has entered into supply agreements with in recent months and the firm is focussed on developing similar agreements with many more US-based MVNOs.
Launched in October 2012, Ultra Mobile is T-Mobile’s largest MVNO and has reportedly sold more than 750,000 SIM cards by end 2013. Its business strategy is to enable subscribers to call 1.5 billion people abroad at the same rate as calling across the street.
One of Ultra’s most popular monthly plans is its $29 package offering unlimited US domestic talk, 1,000 free international minutes to over 70 countries and free international messaging.
Ultra entered into a supply agreement with Tweakker because of the connectivity firm’s experience working with both T-Mobile and AT&T MVNOs, and its understanding of the diverse challenges involved in getting Bring-Your-Own-Device (BYOD) customers online and using revenue generating data.
Ultra Mobile previously used its own in-house guides for APN set up. By replacing this with Tweakker’s patented technology, the MVNO can increase APN set ups fivefold and cut customer care costs by around $15 per device.
This is achieved utilizing Tweakker’s Over-the-Air (OTA) database for more than 4000 devices including Samsung, Motorola and BLU devices and a unique solution for iPhones where the customer is guided via SMS and web-apps through an automatic setup process.
Tweakker also provides a device guides solution. A unique offering in today’s mobile market, MVNOs can use the guides to increase data uptake of these devices and reduce support costs and customer frustration even further.
"Ultra Mobile’s success is built upon offering subscribers disruptive mobile packages and this partnership with Tweakker will help us to sustain our dynamic growth in the highly competitive US market," says Ultra Mobile’s Rizwan Kassim, executive vice president, technology.
Sune Sonne Andersen, Tweakker’s chief product officer, adds: “This agreement sets the scene for Ultra Mobile to cut customer care costs and to automate the APN set up process. Tweakker’s driving goal is to fully serve the fiercely competitive US MVNO market, helping them to profitably build their customer bases and offer a supreme customer experience from power-up.”
Read more: US MVNO Ultra Mobile Connects Through Tweakker - FierceWirelessTech http://www.fiercewireless.com/tech/press-releases/us-mvno-ultra-mobile-connects-through-tweakker#ixzz33qAfLcmf
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